eTOM – A Business Process Framework Implementer’s Guide

The adoption of the TM Forum’s Business Process Framework, also known as the eTOM, continues to increase within the information, communications, and entertainment industry. As a result, a need has arisen to provide guidance on how the framework can be extended and/or modified for use by a TM Forum member and the practical uses of the framework.

This guide contains four chapters that provide;

  • A short review of the Business Process Framework
  • A typical implementation approach
  • A set of guidelines for extending the framework
  • A series of case studies for uses of the framework

For further information please click here!

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Thursday, March 11th, 2010 by Paul Lewis News 1 Comment

One Response to “eTOM – A Business Process Framework Implementer’s Guide”

  1. Casewise and etom evaluation

    Yves MAO, on September 14th, 2011 at 18:24

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